Refund policy

Returns & Refunds

Because many She’s Crafty items are personalized, custom-made, or made to order, we generally cannot accept returns or exchanges on personalized or custom products unless there is a problem with the order.

Please review all names, spelling, dates, colors, sizes, and other personalization details carefully before submitting your order. We create personalized items using the information provided with your order.

Damaged or Incorrect Items

If your item arrives damaged, defective, or we made an error with your order, please contact us as soon as possible after delivery. Include your order number and photos of the item so we can review the issue and work with you to make it right.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible. Because many items are made specifically for you, we cannot guarantee that changes or cancellations can be made once production has started.

Non-Personalized Items

If you need to return an eligible non-personalized item, please contact us before sending anything back. Items must be unused and in their original condition. Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Questions

If you have any questions about an order or whether an item is eligible for return, please contact us through our Contact page.